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The Digi’s Not So Hot Hotspot

Ive been using Digi prepaid for its comparatively cheap mobile internet, compared to other providers. The major plus point for me is the unhindered hotspot. But of late, Digi hotspot prepaid problems began cropping up for me.

Mobile data is ‘premium-ly’ priced in Malaysia. With no regular income, mobile prepaid data is the only recourse for me.  I’ve been using Digi prepaid for about five years now, even with the handicapped speed of 3MB, it suffices.Like most providers, Digi caps my speed, and seems lower than most plans out there. But I get no shenanigans with capped quota, nor do I worry about ‘basic’ internet. Best of all, the hotspot capabilities aren’t crippled. I can put it in a router, or a phone and just tether it anyway, anyhow I please.

Even without the restrictions, I’ve never once reached the 60GB daily FUP usage in all the time I’ve used it. Twitter videos might stutter, annoyingly, even for short <10 seconds videos, but for all purpose and usage, it works, with little fuss.

Digi recently merged with Celcom, and I viewed this apprehensively. Celcom isn’t ‘customer friendly’, in terms of rates/plans. In my opinion they are ‘snobbish’ due to their somewhat better and wider coverage, especially in out of town areas. Digi has always had more attractive data or mobile plans for prepaid (too much offerings IMHO, that can overlap, or neglect certain niches) but the data plan I’m concerned with is the RM1 Daily Unlimited. This is a random, based on luck plan available from ‘Box Of Suprise‘. The offers change often, and you can only choose one.

Screenshot from Digi app, showing Daily RM (Unlimited) data prepaid plan.
Daily RM1
Screenshot from Digi app, showing 'Box of Suprise', with random prepaid plans.
Box of Suprise

It’s capped at 3MB, and the FUP usage is 60GB daily, and most importantly it allows unlimited hotspot. Granted, some sites like Wikipedia blocks the IP range from Digi, Facebook registration from this IP range would result in accounts being suspended too, and torrenting works. Youtube HD videos loads with little or no buffering, streaming too. I don’t game anymore, so RM30 for basically unlimited internet monthly is a steal.

Around the same with this, I began getting flaky internet with my hotspot connection. As soon as I log into my webhost’s cPanel, my host would kick me out due to my IP changes. Same thing happening with FileZilla. I also get random errors, with prompts ranging from, ‘It’s taking longer than expected in apps (on the phone) or expired webpages, pages not loading’ et cetera. WordPress drafts can sometime have prompts telling me the autosave version is more recent, which is not.



Computer screen showing rapidly changing ip addresses.
IP Changes

Check my IP address, reveals that that it is changing, cycling between two numbers rapidly. It’s not enough to disconnect me from the internet but enough to get the boot from my webhost. Videos still load up, downloading still work, but annoyingly cPanel, and FileZilla can only work with a VPN. I only enable VPN on Opera for cPanel access, and now using the file manager to upload files instead.

I need a permanent fix, and having have had bad experience with Digi’s handling of my last issue with them (forced SMS premium subscription, and another unwanted service) I think it might be time to hop to another provider.

EDIT: Apparently this only happened during peak periods, not due to activating hotspot. It would still happen despite disabling hotspot, and it ceases after midnight, and doesn’t occur during the day. Hopefully this will pass. Also managed to upload the IP rapid changes’ GIF.

ANOTHER EDIT: This stopped happening after a day or two. It could be to network congestion.

FURTHER EDIT: Still happening, even during the day. – 21st March.

EVEN FURTHER EDIT: (10th May 2023) Twitter buffering videos seems to be a thing of the past, these past few weeks. Glad to see the fast IP switching also ceased.

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